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On
my
mind

Hakari
— now

Input focus sweep
Micro-interaction

Background slides left→right on focus — no border, just motion

Input focus sweep

Continuous Discovery Habits
Reading

Teresa Torres — applying it to banking product

Continuous Discovery Habits

Exclusion Tabs
#prototype

Tab interaction dùng exclusion logic — chỉ một tab active tại một thời điểm

Exclusion Tabs

Handoff is where experience breaks
Thinking

why isn't anyone actually fixing this?

Handoff is where experience breaks

Figma Variables
Experimenting

variables for dark/light mode prototypes

Figma Variables

88% churn after 1 bad UX
Retention

won't return after one bad UX experience

88% churn after 1 bad UX

9 in 10 users transact digitally
Digital

transactions done on mobile — UX is the last frontier

9 in 10 users transact digitally

Error States in Fintech
Up next

article in the works

Error States in Fintech

76% drop-off at onboarding
Drop-off

abandon onboarding after 5+ steps in a row — number hasn't moved

76% drop-off at onboarding

NN/g · Baymard
Sources

and Vietnamese banking apps, daily

NN/g · Baymard

Figma Config 2024
Watching

conference talks I keep coming back to

Figma Config 2024

Skeleton states done right
Obsessing over

micro-interactions that reduce cognitive load

Skeleton states done right

Trust signals in banking UI
Writing

draft — nearly there

Trust signals in banking UI

Vietnamese banking app audit
Noticing

VCB vs MB vs Timo — same feature, different feel

Vietnamese banking app audit

Dark mode in fintech apps
Questioning

does dark mode actually help or just look cool?

Dark mode in fintech apps

Jobs-to-be-done framework
Revisiting

still the most useful mental model I have

Jobs-to-be-done framework

"Are you sure?" is not UX copy
Frustrated by

confirmation dialogs that explain nothing

"Are you sure?" is not UX copy

Empty state pattern library
Collecting

screenshots of bad empty states

Empty state pattern library