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Journey

Chatbot Conversation

Services Support

AI-powered chat support

Related Journeys

Customer Support

Help center and support services

Live Agent Chat

Real-time chat with support agent

Related Terms

Chatbot

Chatbot - Program that automatically replies to messages and assists customers.

AI Assistant

AI Assistant - A chatbot or virtual assistant that uses artificial intelligence to support customers.

Virtual Agent

Virtual Assistant - An AI chatbot that supports customers automatically.

UX Focus Areas

  • • Natural language
  • • Quick replies
  • • Escalation to human
  • • Context retention