Onboarding & Account Opening
First-time user registration and identity verification
Related Journeys
Phone Verification
Mobile number validation via SMS
OTP Verification
One-time password entry and validation
Personal Info Input
User personal information collection
eKYC Document Upload
Identity document capture and verification
Face Verification
Biometric face matching with ID document
Approval Waiting
Account review and approval status
PIN Creation
Security PIN setup for app access
Related Terms
KYC
Know Your Customer (KYC) - The process of verifying customer identity within the bank.
eKYC
Electronic Identity Verification (eKYC) - KYC performed online through an app.
CIF
Customer Information File (CIF) - A record storing a customer's personal and account information.
OCR
Optical Character Recognition (OCR) - Technology for reading text from images.
Liveness Check
Liveness Check - Verifying that the user is genuinely present, not a photo.
Biometric Authentication
Biometric Authentication - A method of verifying identity using fingerprint or face.
UX Focus Areas
- • Error prevention
- • Clear guidance
- • Progress indication
- • Camera UX